Resume
Experience
2020 - Present
Owner & CEO
Mersal Cargo & Logistic
EGYPT
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Moving sensitive, high-value electronic goods safely is a real challenge. Mersal Technical Distribution services encompass end-to-end supply chain services for heavy, fragile and sensitive equipment.
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Mersal manages everything from order to point of use and subsequent de-installation, including specialist final mile delivery and on-site installation, as well as configuration, reverse logistics.
2017 - 2019
Guest Experience Manager (GEM)
McDonald's
EGYPT
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Ensuring and providing flawless, upscale, professional and high class guest service experiences.
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Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
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Responding to guests needs and anticipating their unstated one.
Education
2016 - 2020
EGI Academy
B+
University Location
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computer Systems Administrator
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Search Engine Optimization Specialist
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Database Administrator
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Information Security Analyst
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App Developer
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IT Manager
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Search Marketing Strategist
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Data Scientist
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Software Engineer
Professional skillset
CRM systems
Scriptwriter
Microsoft Office
Photoshop
Teamwork
Problem solving
Handling Constructive Criticism
Problem solving
Handling Constructive Criticism
Professional skillset
CRM systems
Scriptwriter
Microsoft Office
Photoshop
Teamwork
Problem solving
Handling Constructive Criticism
Devising Employee Selection Criteria
Leadership
Creativity
Conflict Resolution.
Decision Making
Effective communication and sociability
Negotiation